Orders will be shipped to your forwarding service address within Japan.

Production time is approximately 10 days after payment is confirmed, as each piece is handmade.

We will ship within 10 days after payment is completed.

For overseas delivery dates, please contact want.jp customer support.

*As our store produces products to order,

delivery times may vary depending on the order status.

Thank you for your understanding.

▼Inquiry Form

URL: https://help.cross-cart.jp/hc/en-us

Payment is required in advance through.

Production will begin after the payment is confirmed.

We offer payment methods that are widely accepted by international users.

Credit cards (VISA, AMEX, JCB, Diners Club, Mastercard, Discover, UnionPay)

・Google Pay

・Alipay

・Apple Pay

・PayPal

・WeChat Pay

We plan to gradually expand our payment options to include other payment methods.

• Each item is handmade, so the shape and finish may vary slightly.
• Colors may appear slightly different depending on your screen settings.
• We do not accept cancellations or refunds after production has started.

If you would like a photo message card, please provide the following information in the inquiry form below.

1. Screenshot of your payment confirmation screen or order ID

2. Photo you would like to include on your message card

3. Message you would like to include on your message card

▼Inquiry Form

URL: https://help.cross-cart.jp/hc/en-us

To our customers:

Thank you for your inquiry.

Your inquiry will be handled by want.jp customer support.

We apologize for the inconvenience, but please contact us using the inquiry form at the URL below.

URL: https://help.cross-cart.jp/hc/en-us

In addition, we ask that you please contact want.jp customer support instead of our shop for any future inquiries.